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Terms & Conditions
Cancellations & Reschedule of appointment
Aspen Prime Medspa has a 48-hour cancellation policy, and 72-hour cancellation policy for any treatment sessions lasting more than 3 hours.
If you need to cancel or reschedule your appointment, please give us at least 48 hours / 72 hours notice. Cancellations made outside of the policy period will be charged the full cost of the treatment or removed from the course of treatments.
If appropriate notice is not given for such consultations, a $100 deposit will be charged. If appropriate notice is not given for all other procedures, the treatment deposit will be charged. We accept cancellations in person, via phone, or by email and are open seven days a week.
Deposit
Medical aesthetic consultations are done by Aspen Prime MedSpa’s nurse practitioners while Aesthetic consulation are provided by aestheticians.
If you do not choose to proceed with the recommended treatment, your deposit will be refunded. It can also be credited to the service that you will be availing. The consultation cost is refundable but not refundable towards treatment. If you want to book a treatment on the spot, a deposit will be required.
The deposit amount is determined by the cost of the treatment that you desire to receive. If you decide not to proceed with the treatment or if you are deemed unsuitable for it, the deposit cost is non-refundable.
As a result, we suggest all of our patients to have a consultation beforehand so that we may check their Medical History and ensure that the treatment they want is appropriate for them.
Refunds
Purchases of any treatments, treatment courses, or Body contouring treatments are NONREFUNDABLE, but can be converted to alternative aesthetic treatments or a credit note within 14 days. The credit note will expire after 12 months, while the pregnant credit note will expire after 24 months. Credit notes for courses that have already begun will be determined based on individual treatment prices, and the benefit of the lower course price will be lost. For sanitary concerns, no product purchases are refundable.
We are confident that you will be satisfied with the results. However, if you are unsatisfied or in cases where you are not happy with the results, we will offer you the opportunity to address any concerns. Please note that refunds will not be provided.
